Regional Director of Operations, Openings and Transitions, John explains how his primary responsibility is to empower his team to ensure each person can flex their entrepreneurial spirit—which results in guests receiving the highest level of service, and ultimately, enjoying their stay. And sometimes being an entrepreneur means some ideas don’t work out—and that’s okay.
“It’s like a basketball game, you’ve got to use your fouls. If you didn’t, then you didn’t play hard enough. We’re okay with having some fouls or some missteps because that shows you’re trying.”